After a long-running career in the corporate world, Bill Marshall was ready for a change. He wanted to own a business that would enable him to have control of his destiny while building a legacy that could be passed on to his children. Through a broker who specializes in franchises, Bill learned his project related engineering background and his love of working with people was a perfect match for the CertaPro Painters® opportunity. He purchased a CertaPro Painters® franchise in 2005, and enlisted the support of Jesse Wimsett, a former Sherwin Williams Store Manager, as his lead Sales Associate. We visited with Bill and Jesse recently, and listened as they outlined their company's offerings and philosophy;

CertaPro Painters® is an interior and exterior painting company specializing in residential and commercial work. Our exterior offerings include aluminum siding refinishing, pressure washing, and staining of siding and decks. We paint walls, ceilings, and trim, in addition to handling wallpaper installation and removal, specialty (faux) finishes, and minor repairs, such as carpentry and drywall repair. We strive for "Customer Delight", wanting each and every customer to be beyond happy with the entire redecorating experience. We serve the Route 82 corridor from North Royalton to Twinsburg, but Brecksville and Broadview Heights are the very heart of our market area.

Our company adheres closely to four core values. We pledge to...

1. Deliver what we promise
2. Respect the individual (the homeowner, our employees, and ourselves)
3. Have pride in what we do
4. Practice continuous improvement

We're currently focusing on making the decorating process the most pleasurable experience for our customers that we can. By nature, painting is an invasive process. We bring our employees and equipment into your home, and we're working in your personal space for the duration of the project. To make the experience as pleasant as possible, we keep you informed of what's going to happen, when it's going to happen, who's going to be there, what's expected of you, and what's expected of ourselves. Our proposals clearly indicate in detail, room by room, exactly what we'll be doing, what's covered, and what's not.

We call in advance to schedule a starting date and we'll have one crew dedicated to your project from start to finish. We'll be on your job every day for a full day until the project is completed, and our bidding process will tell us exactly how much paint we're going to use and how many hours it will take to complete the project. All of our employees are bonded and covered by Workers Compensation, and we carry a one million dollar insurance policy for your complete protection and peace of mind. To ensure your total satisfaction, we'll ask you to grade us on the quality of our workmanship and our customer service after your project is completed.

Building a strong working relationship with each customer enables us to develop "customers for life". We want you to be so comfortable with CertaPro Painters® that the next time you paint, you call us without any hesitation.

CertaPro Painters® wants you to be more than happy with the entire decorating experience. Call CertaPro Painters® today, and don't forget to tell them The Advocate sent you!

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